contact us

Have a question about a product? Interested in custom work? Use the form on the right to contact us about it.

 


Madison, WI, 53703
United States

Hand crafted leather goods. Made in Madison, Wisconsin. Personalized monogramming now available.

FAQ

What type of leather do you use?

Vegetable tanned leather. The recipe for this type of leather = tannins (from tree bark) + U.S. steer hides + time (~1-3 months). We use only Hermann Oak Leather, a tannery which has been in business since 1881.

Where are your products made?

Made in the USA and more specifically Madison, WI.

How do you ship?

USPS. All orders will be shipped within 2 weeks unless stated otherwise.

Can I return an item?

Yes. As long as the item is unused and in original condition we will gladly accept your return. Step 1: Email us and let us know who you are and the item you wish to return. Step 2: Mail your return to us in a prepaid package. We cannot be responsible for lost packages so we suggest tracking and/or insuring your return. Step 3: We will issue a full refund (including initial shipping cost) to your credit/debit card.

Are there additional customs fees and/or taxes on international orders?

If you are an international customer, you may incur additional customs fees and/or taxes through your local mail carrier. EU customers can find more on this topic here.

How did you get started in leather working?

My first leather working project was a simple wallet. I had a much beloved wallet that was worn and on its last leg so I decided to make a new one. I found an old pair cowboy boots at a second hand shop and cut up the leather and fashioned it into a wallet. Click here for a tutorial to make your own cowboy boot wallet.

Any additional questions?

Feel free to contact us at info@jepsenleathergoods.com.